If you change your mind, you can refund your purchase within 30 days, unless it’s an item that can’t be returned, provided that:
You provide proof of purchase
The item is in a saleable condition i.e. the original tags and labels are still attached, the item is in its original sealed packaging, it’s within its expiration date and the item is unworn, unused and as sold.
All gift cards or bonus items attached to purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned gift card, bonus or bundled item or utilised portion of any gift card will be deducted from any refund.
It’s ok if you change your mind, however to prevent fraud or abuse of our Returns Policy, we may refuse to accept items returned for Change of Mind reasons if we reasonably believe that you have engaged in fraudulent conduct or are abusing our Change of Mind Returns Policy.
Change of mind guidelines do not apply to any returns made in accordance with consumer guarantees, or otherwise as required by law.
If your item arrives faulty or has a fault within it's warranty period you are entitled to a full refund with free return postage.
Please note sometimes an item may look like it has a fault, but it could simply be an installation or operator error. In this case please contact our helpful knowledgeable customer services team to run through some trouble shooting tips before a return.
We partner with Australia Post to minimise the likelihood of damage in transit, though from time to time we understand it can still happen.
If you order arrives damaged please contact our helpful customer services team straight away and within 7 days of the order arriving. We can then assist with a free return and full refund, or potentially offer at your choice a partial refund if the item is still useable.
We’ve partnered with Australia Post to make returning online orders even easier. Shop with peace of mind knowing you can return items free of charge, outside of 'change of mind' returns. If you’d like to return a 'change of mind' purchase by mail you can use Australia Post. Change of mind returns do not apply to big and bulky items, clearance and discounted products.
If you have changed your mind, we will offer a refund on most items within 30 days of purchase unless it’s an item that can’t be returned, or a discounted sale or clearance item.
Refunds are processed using the original payment tender except for:
Refunds for purchases made using PayPal will be provided back to your PayPal account for items returned via post.
Refunds for purchases made using membership rewards points or Gift Cards will be provided on a Returns Card.
Returns with a Gift receipt may be exchanged or processed using a Returns Card.
Our goods and services come with consumer guarantees that automatically apply under the Australian or New Zealand Consumer Law.
If you believe your purchase fails to meet one or more of the consumer guarantees - for example, your purchase is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose - then you may be entitled to a remedy by law.
If there is a major failure, you may seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. If there is a minor failure, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Return the item by contacting our customer service team if you believe your purchase fails to meet a consumer guarantee. Before determining the remedy you are entitled to, we may need to send the item to the manufacturer (or their agent) for an assessment to confirm the problem.
When providing a remedy under consumer law, proof of purchase is required.
